Privacy policy

Nala is currently a beta product operated by Alexander Burton. Questions, access requests and deletion requests can be sent to alexanderburtonuk@gmail.com.

Nala stores the move preferences you provide, including household size, approximate income, housing and school preferences, workplace, shortlist and chosen options. If you create an account, those preferences can be synced to it.

When you request help, Nala also collects your name, email, phone number, preferred contact method and the information required to understand that request. If you allow analytics, product telemetry records pages, milestone events, campaign parameters, advertising click identifiers and a random session ID. It is designed not to record your exact salary, plan answers, school choices or free-text conversations.

Information is used to calculate and preserve your plan, operate and improve the beta, respond to support and introduction requests, prevent abuse and understand whether Nala helps people complete their move.

Optional analytics is off until you choose “Allow analytics”. Choosing “Essential only” keeps Nala usable without product-event tracking. You can reopen Privacy choices from the footer at any time; changing to Essential only removes the analytics session and campaign identifiers stored by Nala on that device.

Nala does not currently load Google Ads, Meta or other advertising pixels. If those are introduced, this notice and the consent choices will be updated before they are enabled.

Nala uses Lovable for application hosting and deployment, Supabase for authentication and database services, and Paddle for payments where checkout is available. These providers may process information outside the UK. Nala relies on the providers' contractual safeguards and applicable transfer mechanisms when international processing occurs.

Submitting an introduction request permits Nala to contact you. It does not permit Nala to send your details to an unnamed external partner. Nala will identify the proposed partner and confirm your permission before external sharing.

Partner payments never influence recommendation rankings.

Some plan information is stored locally on your device; account information and submitted requests are stored through Nala's service providers. Optional product-event records are retained for up to 13 months. Beta feedback and enquiry records are reviewed and deleted or anonymised within 24 months after they are no longer active, unless a longer period is required to meet a legal obligation or resolve a dispute.

You can request a copy, correction or deletion of your personal information by email. You can also use Nala without an account before choosing to preserve a plan or request help.

Nala applies access controls, server-only database credentials and rate limits to public forms. A short-lived, hashed request fingerprint may be used to prevent spam; raw network addresses are not stored in the rate-limit table.

This policy reflects the current beta. It will be reviewed before commercial launch and updated when Nala's legal entity, partners or processing arrangements change.