Payments and support
Refund policy
Nala Move Pass is a one-off digital purchase. Paddle is the merchant of record and processes payment, tax, receipts and eligible refunds.
Last updated 4 September 2026
Requesting a refund
Use the support link in your Paddle receipt, the purchase details in Paddle’s buyer portal, or visit paddle.net. You can also email alexanderburtonuk@gmail.com and Nala will help locate the transaction.
How requests are handled
Paddle reviews refund and withdrawal requests under its buyer terms, refund policy and the mandatory consumer rights that apply where you live. Starting to use immediately delivered digital access may affect a statutory withdrawal right where the checkout records your agreement to immediate delivery.
A material technical fault, duplicate charge or failure to provide purchased access should be reported promptly. Nothing in this policy limits rights that cannot legally be limited.
Nala Diamond interest
Registering interest in the US$499 Nala Diamond Move Pass does not take payment and is not a purchase. Price, scope, availability, service terms and any applicable cancellation terms will be confirmed before a customer is asked to pay.
Access after a refund
When a Move Pass transaction is refunded or reversed, paid access and benefits linked to that transaction may end. Locally saved planning inputs remain subject to Nala’s privacy and data-retention practices.
Provider terms
Read Paddle’s current refund policy and buyer terms for the rules applying to the payment transaction.